Mulichoice of incompetence

Called in today to activate Holiday switching. First call was cut after 20 minutes as they loaded it to billing instead of switching. Then never came back to update. Just left me on hold. Then the second, 2 hours later to clear an E16 error, resulted in me being transferred to another consultant. She also insisted on my details, despite the transfer being their error. I cut this call after 18 mintues. Still not resolved. Apparently service is not something DSTV does. I have no hope that they will resolve this as they simply do not care about their loyal customers.