Mulchoice DSTV is failing us with no remorse honestly.

I'm sick and tired of using my petrol good people. insured three decoders with Multichoice DSTV. I took my decoder to Eden Glen branch because it was telling me there is no Catch up in the country yet. Where did it go after all this year's. The worst thing is they can't give me a new one. All they can do is to give me the revabrished one. Imagine after I paid the insurance for a while. What a disappointment. Even now as I'm charting to you all our decoders are not working. I been to the Branch for third time.