SK
Shannon K

1 reviews | Active since Apr 2021

20 Feb 2023, 15:01

Mrs Paola swartz

You don't get customer service like it used to be billing errors, payment date disputes how can you put in a payment date when a customer tells you the 25 of each month because you get paid on that days they still go on and put it in as the 21 of each month days before you get your salary, then billing increases even when they send you an email what your insurance is and still is over the phone they tell you a different amount, and lastly increases is for 2023 on all packages not in 2022 like some agents told me over the phone could someone competent enough get in touch and sort this mess out before you are a client less because you get paid every month and still there are prices send via sms that does not add up you liase with client regarding any changes don't just do your own thing,

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Feb 2023, 15:09
Official
Hi Shannon Kammies,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team