Mrs Engela Kruger (Smit)

I have paid my services on the first of November and they said I have not pay and switch Dstv off. I get a bank statement and send it to them, but they don't acknowledge it still said I didn't pay. I had to get a proof of payment for only that transaction. Yesterday I did get the proof and take it to the radio sonic in Klerksdorp again. The lady at sonic radio is very helpful. She said I need not to wait she will send it to Dstv multichoice. Every time I go to the Dstv app and check the account they keep on adding to it. My family compact is R499 a month, multichoice send me a sms to pay 559 they said I was behind. So I did pay it the first of November via internet, it shows the second of November on the bank statement. I took it to sonic radio they see I have paid and switched the service on and said that they would mail it to multichoice. Later that week multichoice cut me off again, so I went back to radio sonic and show the lady, she send it through again. She said she will switch it off and then switch it on again. This week Tuesday I received a sms said I must pay 316 because it was switched on again and must pay it on 27/11 Friday morning it was switched off again by multichoice and on the Dstv app said I have to pay 1043 to switch on my account. The problem is I have paid my account but they don't accept bank statement and yesterday another lady at radio sonic told us that they want state that show only that transactions that was named a proof of payment so I get it and went back to sonic radio. This payment was done exactly the same at the first of October and I have no problems.