Mrs
I signed up for 24 month contract I am asking for a copy of the recording as Dstv is now saying my contract not R899. 00 but plus R105 but I clearly stipulate on the phone with the agent that I am happy with the R899. 00 and having 3 decoders she says yes you can have up to 5 decoders and I repeat I am used to paying R899. 00 I am happy with the 2 year contract now Dstv is saying that I need to go to there offices to listen to the recording but I need them to listen to what I was offered I do not want the contract as this is not what I was offered how can I get the recording sent to me as I am over 200km away from there offices or satellite Dstv place I am at witsend with Dstv response
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Aug 2021, 01:40Hi Priscilla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Aug 2021, 01:40
Official
Hi Priscilla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
04 Aug 2021, 09:11It is very strange that I am getting contradicting responses, yesterday I got a call from Martha advising the contract is R899.00 that I signed up for, she confirmed she will send me confirmation in writing received this from her- All I am asking for is a copy of the recording where I am offered R899-00 with 3 decoders there is no mention of the extra R105-00 I need the recording to take further action, as the contract is not as agreed upon.
From: FreshDesk Notification email <***>
Sent: Tuesday, 03 August 2021 10:20
Subject: Re: Client 745154 Dear Priscilla Thank you for getting back to us, and for taking my call. We apologies for the inconvenience caused the price lock deal you took is for R 899 and there was an incorrect billing, I have escalated to our I team to assist with loading the correct deal and I will refund the amount debited. Regards Martha ***2:986130 On Tue, 3 Aug at 12:33 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER: ***2 Hi Priscilla All 3 decoders are linked. I will let you once I have captured the refund am still waiting for your billing to be corrected. Regards Martha ENQUIRY REFERENCE NUMBER: ***2 Dear Priscilla The refund has been captured of R 1274.84 and will be paid out in 3 working days, with 3 decoders linked there will be an extra R 105 for the 3rd decoder, your monthly charge is R1004. Regards Martha
From: FreshDesk Notification email <***>
Sent: Tuesday, 03 August 2021 10:20
Subject: Re: Client 745154 Dear Priscilla Thank you for getting back to us, and for taking my call. We apologies for the inconvenience caused the price lock deal you took is for R 899 and there was an incorrect billing, I have escalated to our I team to assist with loading the correct deal and I will refund the amount debited. Regards Martha ***2:986130 On Tue, 3 Aug at 12:33 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER: ***2 Hi Priscilla All 3 decoders are linked. I will let you once I have captured the refund am still waiting for your billing to be corrected. Regards Martha ENQUIRY REFERENCE NUMBER: ***2 Dear Priscilla The refund has been captured of R 1274.84 and will be paid out in 3 working days, with 3 decoders linked there will be an extra R 105 for the 3rd decoder, your monthly charge is R1004. Regards Martha
's update04 Aug 2021, 09:11
Reviewer Update
It is very strange that I am getting contradicting responses, yesterday I got a call from Martha advising the contract is R899.00 that I signed up for, she confirmed she will send me confirmation in writing received this from her- All I am asking for is a copy of the recording where I am offered R899-00 with 3 decoders there is no mention of the extra R105-00 I need the recording to take further action, as the contract is not as agreed upon.
From: FreshDesk Notification email <***>
Sent: Tuesday, 03 August 2021 10:20
Subject: Re: Client 745154 Dear Priscilla Thank you for getting back to us, and for taking my call. We apologies for the inconvenience caused the price lock deal you took is for R 899 and there was an incorrect billing, I have escalated to our I team to assist with loading the correct deal and I will refund the amount debited. Regards Martha ***2:986130 On Tue, 3 Aug at 12:33 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER: ***2 Hi Priscilla All 3 decoders are linked. I will let you once I have captured the refund am still waiting for your billing to be corrected. Regards Martha ENQUIRY REFERENCE NUMBER: ***2 Dear Priscilla The refund has been captured of R 1274.84 and will be paid out in 3 working days, with 3 decoders linked there will be an extra R 105 for the 3rd decoder, your monthly charge is R1004. Regards Martha
From: FreshDesk Notification email <***>
Sent: Tuesday, 03 August 2021 10:20
Subject: Re: Client 745154 Dear Priscilla Thank you for getting back to us, and for taking my call. We apologies for the inconvenience caused the price lock deal you took is for R 899 and there was an incorrect billing, I have escalated to our I team to assist with loading the correct deal and I will refund the amount debited. Regards Martha ***2:986130 On Tue, 3 Aug at 12:33 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER: ***2 Hi Priscilla All 3 decoders are linked. I will let you once I have captured the refund am still waiting for your billing to be corrected. Regards Martha ENQUIRY REFERENCE NUMBER: ***2 Dear Priscilla The refund has been captured of R 1274.84 and will be paid out in 3 working days, with 3 decoders linked there will be an extra R 105 for the 3rd decoder, your monthly charge is R1004. Regards Martha
's updateReviewer Update
05 Aug 2021, 11:38I thought this was done as I have been struggling for over a week for the call to be viewed and see what I was offered, as I stipulated on the recording I am happy with the R899-00 and the third decoder connected and there was nothing noted about the extra R105-00. I have paid for August and the 2nd decoder is not working as it should due to me querying this, which I think this is unfair
's update05 Aug 2021, 11:38
Reviewer Update
I thought this was done as I have been struggling for over a week for the call to be viewed and see what I was offered, as I stipulated on the recording I am happy with the R899-00 and the third decoder connected and there was nothing noted about the extra R105-00. I have paid for August and the 2nd decoder is not working as it should due to me querying this, which I think this is unfair
's updateReviewer Update
10 Aug 2021, 07:42I am not getting replies to my query and my refund has still not been done this is leaving me with no alternative but to report this further.
's update10 Aug 2021, 07:42
Reviewer Update
I am not getting replies to my query and my refund has still not been done this is leaving me with no alternative but to report this further.
's updateReviewer Update
15 Aug 2021, 20:50You responded to me on the 5 you were going to listen to the recording how long does it take to listen to the recording it's more than 10 days ago my contract is R899. 00 not R1004. 00 I am busy with the complaints commission as I never agreed to R1004. 00 I have stopped my debit order and only will pay R899. 00 as per the price lock agreement
's update15 Aug 2021, 20:50
Reviewer Update
You responded to me on the 5 you were going to listen to the recording how long does it take to listen to the recording it's more than 10 days ago my contract is R899. 00 not R1004. 00 I am busy with the complaints commission as I never agreed to R1004. 00 I have stopped my debit order and only will pay R899. 00 as per the price lock agreement