Mrs

on the 16 of April 2024 , my husband transferred R4000 into my dstv account. The money was supposed to go to my personal account unfortunately it went to the dstv. I called the customer contact center requesting the refund and i was told to complete a debit order request form. I called in the second time asking why and i was told they cant do it accept i set in a debit order. I did that, ten days later on the 27 i got a call to say that the amount is more than R2000 they cant pay the 3rd party the funds must be refunded back where they came from, I was then instructed to wright in a letter authorizing multichoice to send money back to my husband's account attach both our IDs, proof of statement, i did that , i got an email on Sunday saying the refund is done. Today is Thursday i called multichoice at 9:22 the call lasted for 14m43sec i was not helped because i could not provide the reference number on the email, i called again at 11:16 for 30m12sec, i spoke to a guy by the name of Lungile or Lungelo, who at first wanted me to send the entire documents again even though i gave him the refence number, i further asked him to speak to his line manager and i was kept on hold for 27minutes until the airtime finished . I called again at 11:48 and I spoke to Luthando who told me that she cant find the refence number i gave"***0" her and i then insisted to speak to the manger i was put on hold again for coz that call took 16m17sec but he "sizwe" the manager who to speak to me saying that the refund is done and he is busy with other people. And it is irritating when you get thing of the number of calls you get from this same multichoice when they insist that you should take a better plan by upgrading and how you need to insure your decoder and they ask you security questions, how they tell you the calls are recorded but they cant do it when they need to trace the calls and emails sent to them .. I am so disappointed at the so called manager, what kind of manager is that? do they even care what ways that money for? and as matter of fact i would like my 2 accounts disconnected....now I am told the refund will take another 5-7 working days....but should you miss a payment you get disconnected immediately... Are we a bunch of idiots? Or we dealing with inconsiderate people?