Mr Sikelela Vuzane saved DSTV brand with his technical expertise

I have been having challenges with the decorders. I have contacted DSTV Team. They tried to provide what they thought was correct. We differed on few issues (few delays there and there. There were inconveniences on Saturday and customer etiquette had to be laid down to ensure that we are on the same page. All of this happened with respect even when we disagreed.

What triggered this review was the technical service that was provided by Mr Sikelela Vuzane . The Team that was allocated was under the impression that that the error E48-32 was only because of installation. I kept on fasteing the cables taking the advice given and the problem continued, Mr Sikelela Vuzane realised that the advice provided was the incorrect one, he picked up the phone. He asked relevant questions, when he understood what the chaalenge was, he noticed that the decorders were sharing the frequency. He, over the phone, advised me on how to correct the decorder type and the matter was adequately resolved. It is not the first time I submit the review for DSTV. May DSTV please consider showing appreciation as well as promotion for these members of personnel - Ms Thembekile Khumalo and Mr Sikelela Vuzane . These members of personnel always strived to be professional at all times. Please value these members of staff - they should be used as examples on how to proect the DSTV brand.