Mr Nelendren Pillay

Hi i had a terrible experience with Dstv regarding a price lock on a Dstv explorer which was done online by on of the sales consultants. i received a call on Monday for a package called Dstv explorer price lock for 24 months fixed. The sales lady went through the application form , terms and conditions and also encouraged me to ask her any questions regarding the contract or the device. My current package is a compact with extra viewing on a normal Dstv. The package she sold me was also compact with extra viewing on a explorer with a price lock for 24 months. The price of the package was R549.00 per month for 24months which included the dish , explorer decorder , remote and insulation for a single unit which was the primary decoder. I asked her the following questions. 1. the first question i asked her if i install the explorer as the main decoder ,would that affect my extra viewing. Answer was No , but i can only use the main decorder for recording , ctach up any functions and not the secondary decorder. 2. The second question was when they install the decoder do i have to pay any cost. Answer was No , provided that i do not ask them to do any additional work , like run cords to the second decoder from the primary decoder or any other work that will add cost. 3. The question was are you sure that the extra viewing will work. Answer Yes , everything will be normal. 4. Are you sure that there will be no increase for the next 24months and the price will remain as R549.00 per month , with my extra viewing. Answer Yes , provided that i do not break the contract within the 24 months ,and if i do, then i will be reliable for any cost. i was happy with the contract and went ahead with the deal. Today the guys came to install the device and the installer told me that the second decoder will not work if i do not put in a plug and set the second decoder. i told him that the sales lady did not tell me, what he is saying. The installer told me that he always have problems with clients , and Dstv does not explain everything to the customer, they just expect them to install the decoder. he said that they do not question them , because they will stop giving them jobs. His final offer was that i just pay him for the plug R200.00 and he would not charge me labor for setting the decorder , i agreed , but was not happy with Dstv for not been transparent with me. When it came to connecting the signal from Dstv , that is when i was furious with the all the consultants. Firstly when i was connecting the lady told me that my installment was R589.00 and that is when i was very angry. i told the consultant that they must take back the explorer and i was not willing to pay R589.00 ,because i was told that it was a price fix of R549.00. The consultant told me that the sales lady gave me the wrong information regarding the price fix. i told her that there was a voice recording regarding the price fix and i was not the one that phoned Dstv for the explorer , they phoned me. i phoned Dstv to find out what is happening and while i was on the phone the installer told me that the lady is going to do it for the price i was given. i still filed my complaint to the consultant and she said that she will escalate it. From 10:00am till 13.35pm i called over 7 consultants to connect the secondary decoder and they all made me wait over 10mins and the call was getting cut off and till now the second decoder is still not connected , i have wasted over R500:00 on air time , which is almost the same price as the device. None of the consultants know what they are doing. i did not have any sleep and i had to come back on night shift. if i fall off to sleep while on duty , they will fire me for a decoder problem. My question is how is Dstv still in business and what hold do they have on the government. i though Eskom and SAA was bad , i do not think any of these companies can be worst than Dstv.