Mr

Called in numerous times about my account and the only thing that has been done is that query is been escalated and that the billing department will call me, it's been two weeks and still no call. Paid R1700 last week after I was told that account is in arrears and my services were disconnected again this morning because apparently my payment is not reflecting. I've been on price lock and they have debited without failure over the months but I still owe R1700 which I paid after much protest. One agent tells me that I was double charged and another says it's a pro-rata rate that I haven't been paying. I'm tired of waiting for the so called billing and Price lock department to call me, what more do I have to do to get assistance

Service is Terrible