MP Mashshi

I suspended my service on the beginning of October due to my decoder has been damaged On the 26/10 I called dstv to activate my holiday home and change it to pro cipal package. To my surprise on the 2/11 my service was suspended due to non payment and I called on the 3rd where I cldnt get help as they said their escalating my matter to them team leader. On the 08/11 they de activated my account and I called again and spoke to almost 4agent whom were puttinv on hold to do investigate, which end up the call ended saying the switchboard has close which was 19h50.i called again I spoke to bright zulu, the guy who made to feel like I'm stupid as he told my query is impossible as Inp team leader will calle back as my query doesn't make sense and I asked him to put through to team leader and he refuse telling me that he can't afford to get warning because of query that doesn't make sense. He told me that I must pay either I understand how come or not.