LO
Leon O
1 reviews | Active since Jun 2015
26 Jun 2015, 10:37
Moving to Digital
No One at Multichoice can provide an answer on how they are going to accommodate Mnet Terrestrial viewers once they move over to Digital.<br> They keep on saying people must move over to DSTV Premium or to DSTV Compact.<br> <br> 1. Not everybody can afford the DSTV Premium package<br> 2. DSTV Compact does not include Mnet Channel 101 and also does not cater for all religions, ethnicities or cultures.<br> <br> REALLY WOULD LIKE TO KNOW HOW MULTICHOICE ARE GOING TO ACCOMODATE MNET TERRESTIAL VIEWERS OR ARE THEY JUST GOING TO BE CUT OFF!!<br> <br> MUTLICHOICE SEEMS TO GIVE NO CHOICE!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jun 2015, 10:55Hello Leonopp,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the changeover from Analogue to Digital .Your concerns have been escalated to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the changeover from Analogue to Digital .Your concerns have been escalated to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply28 Jun 2015, 10:55
Official
Hello Leonopp,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the changeover from Analogue to Digital .Your concerns have been escalated to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the changeover from Analogue to Digital .Your concerns have been escalated to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,