Movie rental disaster.

Urtely disgusted by the service I received from call center. The agents seem to be disoreient and not educated on there systems or information that needs to be given at the customer and don't even try to assist you in the matter. I spent uncessary money on airtime because none of the agents could call me back to resolve the issue which is quite dumb for that matter seen that first call resolution should be top priority for a call center. Long story short all I needed assistance was with a movie rental which was paid from my account and my uncle been the main account holder of the dstv account. The money was taken from my account but the options on the movie rental itself would not allow me to rent it. I'm not sure something like this requires rocket science to resolve the issue but I really do hope that someone can help me with this as I really would just like enjoy the new scream. Thanks.