SR
Sammy R
1 reviews | Active since Oct 2013
02 Jun 2016, 10:04
Most useless call centre
<p>I have been having the same issue with them every December when a disconnection is request, it is never done and we still have to pay the amount despite being on vacation and away from home. This has happened for the second time this year as well, and no one is able to assist me to sort this issue out. so i have paid multichoice almost R1000.00 and not even used their service.</p>
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DStv (MultiChoice)'s replyOfficial
02 Jun 2016, 13:51Good day Mrs Rajoo
We tried to contact you without any success.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please note you my disconnect your service if you have a credit on your account, provided you notify us a month in advance.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Jun 2016, 13:51
Official
Good day Mrs Rajoo
We tried to contact you without any success.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Please note you my disconnect your service if you have a credit on your account, provided you notify us a month in advance.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Regards
Rupert
Best regards,