1 reviews | Active since Jun 2016
Most stinking service ever
<p>I AM ALWAYS PAYING MY ACCOUNT IN ORDER BUT THE **** I GET IS THAT MY ACCOUNT GETS DEACTIVATED WEEKLY FOR WHAT REASONS THE Y KNOW LAST WEEK I CALLED THEY TOLD ME THAT WITHIN 48hrs the supervisor will call me , oh maybe their watches are not on same time zone with mine as I am typing this my account has been blocked way kind of **** is that always calling wasting my time and money this is the bad service I have ever expirenced in my life from an *********** staff through to the board
Dear Thapelo Mohlake
Apologies for the bad service received, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Further we confirm your service is active and your account is up-to-date.
Should you need any further assistance, please do not hesitate to contact us.
We are here to assist you.
Regards
Elna
Best regards,
Dear Thapelo Mohlake
Apologies for the bad service received, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Further we confirm your service is active and your account is up-to-date.
Should you need any further assistance, please do not hesitate to contact us.
We are here to assist you.
Regards
Elna
Best regards,
The account active my foot nothing its still off this is extremely bad stinking service on top u have to the audesity to lie about it nxa.
The account active my foot nothing its still off this is extremely bad stinking service on top u have to the audesity to lie about it nxa.
Dear Thapelo Mohlake
Thank you for taking our call and bringing this matter to our attention.
As discussed indeed your service was only activated this morning, apologies for incorrect info given.
Upon checking your account, we can verify that your account was overdue because of the reconnection fees that were charged due to being constantly disconnected. We have manually adjusted your account by reversing all the reconnections fees however you'll need to pay R73.31 to update your account as we didn't receive payment for May if payment was made please send us your proof of payment so we can investigate further.
You can send it ********** You will receive the case reference number which we will need to trace your proof of payment.
Further your monthly subscription is R139 it is due on the 2nd of every month. It is for DStv Access R99 plus decoder care insurance at R20.00 each X2 R40.00 which makes a total of total R139.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Thapelo Mohlake
Thank you for taking our call and bringing this matter to our attention.
As discussed indeed your service was only activated this morning, apologies for incorrect info given.
Upon checking your account, we can verify that your account was overdue because of the reconnection fees that were charged due to being constantly disconnected. We have manually adjusted your account by reversing all the reconnections fees however you'll need to pay R73.31 to update your account as we didn't receive payment for May if payment was made please send us your proof of payment so we can investigate further.
You can send it ********** You will receive the case reference number which we will need to trace your proof of payment.
Further your monthly subscription is R139 it is due on the 2nd of every month. It is for DStv Access R99 plus decoder care insurance at R20.00 each X2 R40.00 which makes a total of total R139.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Thapelo Mohlake
Thank you for taking our call and bringing this matter to our attention.
As discussed indeed your service was only activated this morning, apologies for incorrect info given.
Upon checking your account, we can verify that your account was overdue because of the reconnection fees that were charged due to being constantly disconnected. We have manually adjusted your account by reversing all the reconnection fees however you'll need to pay R73.31 to update your account as we didn't receive payment for May if payment was made please send us your proof of payment so we can investigate further.
You can send it to enquiries@multichoice, you will receive the case reference number which we will need to trace your proof of payment.
Further your monthly subscription is R139 it is due on the 2nd of every month. It is for DStv Access R99 plus decoder care insurance at R20.00 each X2 R40.00 which makes a total of total R139.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Thapelo Mohlake
Thank you for taking our call and bringing this matter to our attention.
As discussed indeed your service was only activated this morning, apologies for incorrect info given.
Upon checking your account, we can verify that your account was overdue because of the reconnection fees that were charged due to being constantly disconnected. We have manually adjusted your account by reversing all the reconnection fees however you'll need to pay R73.31 to update your account as we didn't receive payment for May if payment was made please send us your proof of payment so we can investigate further.
You can send it to enquiries@multichoice, you will receive the case reference number which we will need to trace your proof of payment.
Further your monthly subscription is R139 it is due on the 2nd of every month. It is for DStv Access R99 plus decoder care insurance at R20.00 each X2 R40.00 which makes a total of total R139.
Hope the above clarifies. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,