Most pathetic service ever

The worst experience and service ever. Due to the storm last nite the cables on my dish came loose. I am unable to pick up any signal and get a connection error. It is still raining today and rain predicted for the next few days. I call Multichoice this morning to disconnect my DSTV as I am unable to get an installer out due to the rain to fix the issue. They insist due to policy they cannot disconnect my DSTV and it must be done on my payment date. What utter nonsense is that. I refuse to pay DSTV as from today 08 Feb 2020 as I am unable to watch. My Ref number i609 and I spoke to a supposedly manager Manso Zonda which was as *********** as ever, Multichoice is the worst and this was the final straw. I will permanenly disconnect my DSTV and go fibre FOREVER... Well done DSTV you just lost another loyal customer