Most pathetic service ever!
<p>Dstv call centers not helpful at all! What's the use of contacting these call centers to help when all they do is waste your airtime and achieve nothing? We pay so much money, for what...? They can't even phone you back, you hold on the phone forever only to be told that they can't help you. </p> <p> </p> <p>I really am am truly disappointed and disgusted at the level of service you give to loyal customers...</p>
Dear Shireen Williams Chimutashu
We are sorry to hear of your unpleasant experience and of the level of service you experienced when calling our contact centre.
Kindly elaborate on how we can assist further.
Regards
Elna
Dear Shireen Williams Chimutashu
We are sorry to hear of your unpleasant experience and of the level of service you experienced when calling our contact centre.
Kindly elaborate on how we can assist further.
Regards
Elna
I need my decoder to be reset as it is not working! Your call center agents are unable to help or to return calls!
How do i get my decoder to work? Why am I paying my account religiously every month?
I need my decoder to be reset as it is not working! Your call center agents are unable to help or to return calls!
How do i get my decoder to work? Why am I paying my account religiously every month?
Dear Shireen Williams Chimutashu
We understand your frustration.
Kindly note that after troubleshooting has been done and the problem still persist. We recommend that you take the decoder for testing to your nearest Multichoice centre or Agency at no cost.
Find this link where you can check for your nearest Agency : https://selfservice.dstv.com/agencies.
Regards
Elna
Dear Shireen Williams Chimutashu
We understand your frustration.
Kindly note that after troubleshooting has been done and the problem still persist. We recommend that you take the decoder for testing to your nearest Multichoice centre or Agency at no cost.
Find this link where you can check for your nearest Agency : https://selfservice.dstv.com/agencies.
Regards
Elna