SK
Sizakele K
1 reviews | Active since Oct 2022
21 Mar 2023, 20:29
Most Pathetic Service
26/10/2022 I went to pay my DSTV account and I got a bill shock off R200 extra than my usual bill. I decided not to pay yet instead I contacted Multichoice and I was told there is an activation of Disney Plus extra, asked how it was activated and by whom. Didn't get concrete response and wrote to hello Peter. The extra was cancelled after they had told me they couldn't.
Fast forward 20/03/2023 at 22h14 I received an sms saying your Disney add on has been activated on you account. Like Multichoice has a tendency of activating things without our approval and acknowledgement.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Mar 2023, 21:19Hi Sizakele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Mar 2023, 21:19
Official
Hi Sizakele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SK
Sizakele K's updateReviewer Update
22 Mar 2023, 16:10Can you please not lie to me? Can I be treated as a paying customer not someone who gets free services from Multichoice.
You did not make attempts to contact me. Had you tried I would have received a call or missed call notification.
I need the person who activated the service as part of the so called campaign to call me by the 23rd March COB to tell me why it was activated.
If not I have to escalate this further
You did not make attempts to contact me. Had you tried I would have received a call or missed call notification.
I need the person who activated the service as part of the so called campaign to call me by the 23rd March COB to tell me why it was activated.
If not I have to escalate this further
SK
Sizakele K's update22 Mar 2023, 16:10
Reviewer Update
Can you please not lie to me? Can I be treated as a paying customer not someone who gets free services from Multichoice.
You did not make attempts to contact me. Had you tried I would have received a call or missed call notification.
I need the person who activated the service as part of the so called campaign to call me by the 23rd March COB to tell me why it was activated.
If not I have to escalate this further
You did not make attempts to contact me. Had you tried I would have received a call or missed call notification.
I need the person who activated the service as part of the so called campaign to call me by the 23rd March COB to tell me why it was activated.
If not I have to escalate this further