Most pathetic, inconsiderate service provider

Let me first explain some of the relevant background that will also help explain my towering anger. <br> My wife suffers with a brain tumor. I lost my work about 2 years ago. I maintained DsTV despite our financial pressures as it brings relief to my wife. Very quickly learned that a failed debit order is a mortal sin with DsTV and it was cancelled. However they insist that you have it or they make your life hell. I must also mention I became a DsTV panelist. <br> The main problem is central around the Box Office account. Every month I pay an additional amount to cover the costs. I was however not until recently advised that I should pay it separately when I am not paying via debit order. <br> Some months ago, about December, it became apparent that there is a problem with the allocation of the payments. A temporary transfer was done and it was promised that it will be sorted out. I got a work and had to move a month before the rest of my family. We also got bad news about my wife's health. So she can really do with the relief. However the problem still persist, I keep being messed around between 3 call centers and every promise that my account will be sorted comes to nothing.