CI
Collin I
1 reviews | Active since Oct 2018
31 Jan 2020, 21:14
Most pathetic customer service in the world!!!
Utterly shocking call centre! Apathy and incompetence that I’ve never experienced before. Cheap, tactical ploy to frustrate you enough to hang up after being put on hold indefinitely! You surely employ people that are clueless on what customer experience means. Cheap labour? Today was the final straw, anything but DSTV. One little customer yes, but many little customers will eventually be heard with your demise. Fortunately, there are alternatives to your monopoly!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 08:54 Dear Collin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply03 Feb 2020, 08:54
Official
Dear Collin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
CI
Collin I's updateReviewer Update
03 Feb 2020, 12:24Good Day,
Thank you for your response, albeit as vague as your call centre agents. Why do I need to send you my account details? All you need is the reference number for my call - ***2-I49. I would prefer to address this matter telephonically where I can share my experience and express my dissatisfaction more appropriately. Stop sending me generic responses. I await your call like I await a call from your team leader Derek Govender that promised to return my call, although he may also not exist like the rest of your call centre agents that give customers fictitious names. Seems like your agents revel at the mockery of your customers. I gave Derek an ultimatum on Friday, unlike your business I keep my word - go ahead and cancel my subscription.
Thank you for your response, albeit as vague as your call centre agents. Why do I need to send you my account details? All you need is the reference number for my call - ***2-I49. I would prefer to address this matter telephonically where I can share my experience and express my dissatisfaction more appropriately. Stop sending me generic responses. I await your call like I await a call from your team leader Derek Govender that promised to return my call, although he may also not exist like the rest of your call centre agents that give customers fictitious names. Seems like your agents revel at the mockery of your customers. I gave Derek an ultimatum on Friday, unlike your business I keep my word - go ahead and cancel my subscription.
CI
Collin I's update03 Feb 2020, 12:24
Reviewer Update
Good Day,
Thank you for your response, albeit as vague as your call centre agents. Why do I need to send you my account details? All you need is the reference number for my call - ***2-I49. I would prefer to address this matter telephonically where I can share my experience and express my dissatisfaction more appropriately. Stop sending me generic responses. I await your call like I await a call from your team leader Derek Govender that promised to return my call, although he may also not exist like the rest of your call centre agents that give customers fictitious names. Seems like your agents revel at the mockery of your customers. I gave Derek an ultimatum on Friday, unlike your business I keep my word - go ahead and cancel my subscription.
Thank you for your response, albeit as vague as your call centre agents. Why do I need to send you my account details? All you need is the reference number for my call - ***2-I49. I would prefer to address this matter telephonically where I can share my experience and express my dissatisfaction more appropriately. Stop sending me generic responses. I await your call like I await a call from your team leader Derek Govender that promised to return my call, although he may also not exist like the rest of your call centre agents that give customers fictitious names. Seems like your agents revel at the mockery of your customers. I gave Derek an ultimatum on Friday, unlike your business I keep my word - go ahead and cancel my subscription.