TM
Thokozile M

1 reviews | Active since Apr 2015

11 May 2024, 17:38

Most foolishness and disgusting service

MultiChoice employees are extremely hopeless. I since bought an HD decorder which had a free installation and 3 months subscription on the 8th April 2024, I've had problems since then till this very day. To get installation I had to log a complaint and now for the 3 months subscription I forever have to call in and speak to the whole call center and it's management whom all have no product knowledge and are purposeless. I was asked to even make payment in order for the services to get activated which I did however I'm still disconnected.

MultiChoice you better do something about this. I'm logging a case with the National Consumer Commission. I'm disgusted and exhausted of having to deal with your incompetence moreover you careless about your customers

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2024, 18:04
Official
Hi Thokozile , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

 Kind regards DStv: Hello Peter Team 
TM
Thokozile M's update13 May 2024, 14:11
Reviewer Update
Was there any attempt from your side to resolve this matter? I'm certain these kinda things don't resolve themselves, someone is required to do something to get it resolved. I'm still DISCONNECTED!!