MOST EXPENSIVE NOTHING

We paid for DSTV STREAMING service on the 9th of April. The past week we received services for an hour. Have been contacting them to reconnect service, but everytime we get the same response. Ive send my proof of payment more than 10 times. Everytime they tell me the same story, we will escalate the matter, please wait 24 hours. I have been told by an agent that they have trouble with the streaming service, yet they refuse to reconnect if you have proof of payment. This is the most expensive NOTHING I ever bought. The service is a joke!!!!