EJ
Eric J

1 reviews | Active since Dec 2015

17 Dec 2015, 08:47

Most dysfunctional & annoying company on Earth

Every month for the last 6, Multichoice has electronically suspended my account due to subscription in area (according to the system). I have been paying through D/O every month and not been once in arrear over the last 20 years as a loyal customer. In order to resolve, I have been more than 10-hours on call centre calls that cost me significantly, visited the walk-in centre 3 times each requiring half my Saturday and written mote emails on the matter then I can remember. Yet my misery continues. Multichoice is the most dysfunctional, unhelpful and unprofessional organisation I ever dealt with. If you are a prospective customer, I strongly advise you to reconsider. It is simply not worth the frustration, grief and stress.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Dec 2015, 12:28
Official
Hello Eric13,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team