MOST DISGUSTING SERVICE EVER

I have been trying to make a get a into contact with the Dstv payment plan/price lock arrangement department since 02/07/2019 and I have had no constructive help. I have sent numerous emails and tried the call centre over 30 times but they also refuse to assist me. The price lock department does not even have a contact number. Subscriptions increase without notification and then the services get disconnected even though payment was made for the month. With numerous emails sent and countless phone calls I had to resort to using alternate methods to get the attention of DSTV. They most probably will not even respond. Terrible service from DSTV. Also how come the price lock has been increased from R449.00 to R549.00 within the space of a year. Prices are supposed to be fixed for 24 months. Now they say an email was sent with a price increase in 2018 but can never give proof of emails sent through to customers. I also requested a contract to be sent to me an nothing has been sent through as yet.