Most disgusting customer service

There was an error on some channels yesterday whereby the sound and the Pic were not in sync. I phoned Multichoice Durban *** at 19:39 and spoke to a very rude Shane Davids who did not know what was going on even after explaining myself to him. He then went and asked his colleague who confirmed the problem to him. He then came back and was very ****y with me telling me to take my decoder to the service center, for what, I don't know. There was no apology on the screen to notify subscribers of the problem. I told him that's not gonna solve the problem and after some argument he then said "obviously the techs are busy with it", - obvious to whom, I don't know. He does not have customer service s**** at all. I asked to speak to his superior, he put me on hold and came back to tell me they are All in a meeting (which I doubt very much). I then asked for his name, ****iness continued, he asked what do I want to do with his name and eventually he gave me the name Shane Davids which I'm unsure if it's his name or not at this stage. I would appreciate for someone to give me a call urgently. I'm paying for a service and this guy made me feel like he is doing me a favor, as a customer I know this is definitely not the way to deal with customers.