JD
Joy D
1 reviews | Active since Aug 2011
28 Oct 2017, 12:22
MOST DISCUSSED SERVICES EVER
Im am totally disgussed with DSTV and there services. *****ing my money as well my DSTV services cut. The technition who installed the DSTV DONOVAN FROM ERA LIGHTNING IN WORCESTER who promised to come sort out the connection yesterday. When we tried to get hold of him he switched off. I laid a complain last week on this site about my account balance to be sorted out as I cant afford the ammount. No one even bothered to contact me regarding my concerns. Instead... this morning I come to realised that DSTV took even more as the ammount given. I am so discussed. I want DSTV to come take this explora back because I dont feel like doing bussines with you anymore. You ***** from the poor. Your service delivery suck and you have no respect for you loyal and paying clients as I can see through all the comments on hellopeter. Im so ever sorry to have put my trust in you. Even charging me for installing cost on the pricelock function? ****** thats what you are. *****ing from loyal customers. Every month I make phonecalls to your customer care line. Costing me so much money and still you ***** from me. Dont even have the deacentcy to call me back. Please come take back this thing I cant afford to be ripped of every month. Cause even when R1061.80 was deducted from my account we cant even watch tv because your technitions cant do their work properly.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 07:56Dear Joy
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 07:56
Official
Dear Joy
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 09:12Dear Joy
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we will contact you again after 12h00 today to check if the installation is fixed.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 09:12
Official
Dear Joy
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we will contact you again after 12h00 today to check if the installation is fixed.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
JD
Joy D's updateReviewer Update
31 Oct 2017, 06:39Well once again I was failed by you. Promised to phone me back but you never did. At the end of the day I had to use my own time and money once again to take my decoders to Radioland the DSTV dealer in Worcester. Even a bigger mess cause they cant solve my problem and given over to the techs no one cant give me an answer when this will be fixed. Dont know why I pay insurance any way. Paying for DSTV mistakes? How can I rather just get out of this contract because it havent even been a month and I already have problems dont know how the rest of the 2 years will be. Firstly on Friday double the monthly fees deducted from my account only for DSTV pulling up their sholders will be refunded next mont never mind if I have other monthly obligations...Services cut on Friday. Phoned customer care spending over R60 worth of airtime. Was informed to call your installer. Phoned your dealer immediatly who promised to to come during the day. Your dealer only coming on Monday putting his hands in the air not his problem. No DSTV service for the weekend. Lebogang not phoning me back. Standing at Radioland for over an hour then being asked to rather come back while they try to sort out. Driving again and back again to pick up the decoders without problem being solved. Come on this is crazy. Its not a pleasure dealing with DSTV.
JD
Joy D's update31 Oct 2017, 06:39
Reviewer Update
Well once again I was failed by you. Promised to phone me back but you never did. At the end of the day I had to use my own time and money once again to take my decoders to Radioland the DSTV dealer in Worcester. Even a bigger mess cause they cant solve my problem and given over to the techs no one cant give me an answer when this will be fixed. Dont know why I pay insurance any way. Paying for DSTV mistakes? How can I rather just get out of this contract because it havent even been a month and I already have problems dont know how the rest of the 2 years will be. Firstly on Friday double the monthly fees deducted from my account only for DSTV pulling up their sholders will be refunded next mont never mind if I have other monthly obligations...Services cut on Friday. Phoned customer care spending over R60 worth of airtime. Was informed to call your installer. Phoned your dealer immediatly who promised to to come during the day. Your dealer only coming on Monday putting his hands in the air not his problem. No DSTV service for the weekend. Lebogang not phoning me back. Standing at Radioland for over an hour then being asked to rather come back while they try to sort out. Driving again and back again to pick up the decoders without problem being solved. Come on this is crazy. Its not a pleasure dealing with DSTV.
JD
Joy D's updateReviewer Update
02 Nov 2017, 10:01So yesterday after the call centre was phoned once again our DSTV was finally sorted out. Thank you to the 2 ladys who went out of their way to assist and made sure that both our DSTV were working. We regret for not having the time to thank them properly as the phone died eventually. Please if possible carry over our gratitude to them. Now I want to know from DSTV side what you will do to compensate us for our time loss our airtime phoned out and us to drive to an agent without sucess. You didnt even bother to phone me back as you said you will. In the last phone call you made to me on Monday morning you said that 3 days will be deducted but now it went on till Wednesday to about 17:00. 56 hours after the phone call from Lebogang Monday Morning. Im looking forward to hear from you.
JD
Joy D's update02 Nov 2017, 10:01
Reviewer Update
So yesterday after the call centre was phoned once again our DSTV was finally sorted out. Thank you to the 2 ladys who went out of their way to assist and made sure that both our DSTV were working. We regret for not having the time to thank them properly as the phone died eventually. Please if possible carry over our gratitude to them. Now I want to know from DSTV side what you will do to compensate us for our time loss our airtime phoned out and us to drive to an agent without sucess. You didnt even bother to phone me back as you said you will. In the last phone call you made to me on Monday morning you said that 3 days will be deducted but now it went on till Wednesday to about 17:00. 56 hours after the phone call from Lebogang Monday Morning. Im looking forward to hear from you.