1 reviews | Active since Dec 2009
Most arrogant call centre agent and supervisor
<p>Was so annoyed and frustrated with Sibusiswe Nako, Call Centre Agent and Molefa Mophokoane apparent supervisor.</p> <p> </p> <p>Made a call at around 8 on Saturday 25 February to upgrade my DSTV package. I normally make payment via Credit Card however they told me that it could not be done and was never an option. </p> <p> </p> <p>I then referred them to the last transaction that was done that way and was blatelately told that I was a lier... Very arrogantly laughing and kept on interupting me.</p> <p> </p> <p>I then requested him to listen to the recordings and give me feedback of the previous call. I was promised to be contacted back immediately.</p> <p> </p> <p>Of course,with DSTV becoming so arrogant i was never contacted cause they know that they were wrong!</p> <p> </p> <p>Pathetic!!</p>
Dear Henry
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Henry
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Henry
Thank you for taking our call today.
We sincerely apologise for the poor customer experience you received from our call centre. Our intention is to ensure that you enjoy every interaction with us and the query is resolved.
As discussed, your DStv service is successfully upgraded to the Premium package. Please do contact us should you want to downgrade the current package on the 01 March 2017.
We're here for you, please feel free to notify us should you require any further assistance.
Kind regards
Dinah
Good day Henry
Thank you for taking our call today.
We sincerely apologise for the poor customer experience you received from our call centre. Our intention is to ensure that you enjoy every interaction with us and the query is resolved.
As discussed, your DStv service is successfully upgraded to the Premium package. Please do contact us should you want to downgrade the current package on the 01 March 2017.
We're here for you, please feel free to notify us should you require any further assistance.
Kind regards
Dinah
