More Theft from DStv

It’s happened again!

After my debacle in June when I was ****** of an entire month I paid for, I am told I owe money again.

To recap, I took out an annual subscription in 2021 that was to expire on 26 July 2022. Despite having paid the fee for the 12 months, my subscription was cut on 26 June 2022. A whole month before the time! I attempted to call the call centre several times to resolve this to no avail. I eventually left a review here on HelloPeter. Someone got in contact with me and basically apologised and said they would reinstate my access until 26 July 2022. This was reinstated on 02 July 2022, meaning I’d lost a week despite having paid for it. This is called theft. I left it as I am sick of fighting with multichoice.

Nevertheless, the subscription ended on 26 July 2022 as it should have and I have not had DStv since.

Unfortunately, I am in a position where it is ideal to have access to certain channels again and I begrudgingly called multi choice only to be told I owe R461!

How?! The lady there, Ncamsile, is very well versed on how to get people to pay but not able to understand extenuating circumstances.

After DStv was cut on 26 July 2022, I did not have further access to it. I understand that there is a sly method that you have whereby one is automatically changed to monthly subscription if they do not renew their annual subscription in what you think is the right time. I have 3 retorts to this proposition

1. This fiasco has happened to me enough times for me to know what to say. I told the agent in 2021 when I took out the annual subscription expiring July 2022 that I DO NOT want an automatic change to monthly subscription and she said she updated that on the system.

2. After my subscription expired on 26 July 2022, I did not have further access to DStv! So even if, somehow, the system changed itself to not respect my wishes in point 1 above, the service was not rendered! How can I owe R461??

3. Finally, there can exist the argument that the R461 is for when the services were reistated on 02 July. To that I have several responses too a. That means that DStv still stole a whole month from the subscription I took in 2021. b. Most pertinent, the services were reinstated 02 July and stopped on the original subscription day of 26 July. That is not a month meaning they were reinstated as part of the original subscription.

So please! Again! Stop trying to ***** from me!

I want to take out another annual subscription but I will not pay R461 I do not owe!

Stop this ********* behaviour for crying out loud!

I just held for 30 minutes with the call centre whilst Ncamsile told me over and over that I must pay R461 refusing to understand the facts surrounding this and refusing to escalate my dispute. Her line was also extremely poor which means there was a lot of dead silences. You are *****ing from me in many ways. This is not acceptable.