More than double subscription to DSTV

<p>On the 20th I paid Dstv with an amount of R367.00 and later today on return from work i surprised by E16 error message, after enquiring through an sms method ,I was told to pay more that R400 in order for the account to be reactivated, I am not on Premium but Compact, can someone from Dstv tell me why, I just need some of my money to paid back, If I wanted Premum I would have called and requested it,and not the way it was done now.</p>