more than 6200 complaint should tell you something

I have been with multichoice for more than 15 years and can in all honesty say, the service is now pathetic.. this is also my 3rd complaint to hello Pieter.. please note that when you phone and complain and show out the problems or error that you where billed for, it disappears from the system. every time you phone you have to take half an hour to explain your situation again.. after evidence has been removed or fix from system you look like a idiot for complaining.. question is? why would I pay R2987 if multi choice did not inform me to do so.. I was phoned on a Sunday by a supervisor who assured me that I was billed for 3 premium subscriptions and that is why it showed that I owed the 2987.. she confirmed that the billing was incorrect and it would be reversed to a credit, which shows no where on the system, and the billing info for 3 subscriptions is now also gone. Conveniently. I must loose almost 3000 rand because after all this time the system shows nothing. how many people are multichoice robbing like this. seems like a lot if you look at the 6200 complaints on hello Pieter. and someone always phone me back, but can never get through to me.. another excuse.. worst service