More than 48 hours without feedback

On Friday an sms was sent with DPP. We then received a call and I told the lady that my mother of 79 cant talk English properly and we requested an Afrikaans speaking consultant to call back. I was promised that within 10 min we would receive a call.<br> <br> Monday I called again and requested a call back and again NOTHING !!! Does this mean Multichoice have enough clients and don't need more or is this the standard service they deliver ???<br> <br> So please make sure someone call me on my number so I can arrange this as my mother is now at home.<br> <br> This is totally unprofessional and not the standard Multichoice promise when you sign up with them.