MN
Michael N
1 reviews | Active since Feb 2013
12 Aug 2015, 09:00
More of missing goods
I recently bought an explora decoder, with great excitement I must say, as it is a great product. However, I discovered that some components in the box of this unit were missing. The DSTV switch and cables that was supposed to be in the box was missing. From my understanding, I cannot connect the unit without this switch and I am not willing to pay for a new one. I would rather return the unit then as it seems not to be serving its purpose.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Aug 2015, 12:56Hello MykieKLN,
Thank you for taking the time to contact us.
Please be informed that the DStv switch is not included on the latest DStv Explora package. You will need to purchase the DStv Smart LNB cable at your nearest DStv branch or agency. Alternatively contact an accredited DStv installer to get one.
The reason DStv switch is no longer available on the latest DStv Explora packages is that MultiChoice is launching a new satellite in 2017 which will allow for high band transmissions. This DStv Smart LNB is high band capable, ensuring that your installation is capable of receiving these signals.
The DStv Smart LNB has been specially designed for use in DStv installations (Single unit installations) and has been tested with our decoders. It allows for a simplified and more cost effective installation.
If you use the DStv Smart LNB when installing one decoder, there is no need to change your LNB when upgrading to XtraView. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv Accredited Installers.
Thank you for your invaluable support.
Kind regards
Dinah
Thank you for taking the time to contact us.
Please be informed that the DStv switch is not included on the latest DStv Explora package. You will need to purchase the DStv Smart LNB cable at your nearest DStv branch or agency. Alternatively contact an accredited DStv installer to get one.
The reason DStv switch is no longer available on the latest DStv Explora packages is that MultiChoice is launching a new satellite in 2017 which will allow for high band transmissions. This DStv Smart LNB is high band capable, ensuring that your installation is capable of receiving these signals.
The DStv Smart LNB has been specially designed for use in DStv installations (Single unit installations) and has been tested with our decoders. It allows for a simplified and more cost effective installation.
If you use the DStv Smart LNB when installing one decoder, there is no need to change your LNB when upgrading to XtraView. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv Accredited Installers.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Aug 2015, 12:56
Official
Hello MykieKLN,
Thank you for taking the time to contact us.
Please be informed that the DStv switch is not included on the latest DStv Explora package. You will need to purchase the DStv Smart LNB cable at your nearest DStv branch or agency. Alternatively contact an accredited DStv installer to get one.
The reason DStv switch is no longer available on the latest DStv Explora packages is that MultiChoice is launching a new satellite in 2017 which will allow for high band transmissions. This DStv Smart LNB is high band capable, ensuring that your installation is capable of receiving these signals.
The DStv Smart LNB has been specially designed for use in DStv installations (Single unit installations) and has been tested with our decoders. It allows for a simplified and more cost effective installation.
If you use the DStv Smart LNB when installing one decoder, there is no need to change your LNB when upgrading to XtraView. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv Accredited Installers.
Thank you for your invaluable support.
Kind regards
Dinah
Thank you for taking the time to contact us.
Please be informed that the DStv switch is not included on the latest DStv Explora package. You will need to purchase the DStv Smart LNB cable at your nearest DStv branch or agency. Alternatively contact an accredited DStv installer to get one.
The reason DStv switch is no longer available on the latest DStv Explora packages is that MultiChoice is launching a new satellite in 2017 which will allow for high band transmissions. This DStv Smart LNB is high band capable, ensuring that your installation is capable of receiving these signals.
The DStv Smart LNB has been specially designed for use in DStv installations (Single unit installations) and has been tested with our decoders. It allows for a simplified and more cost effective installation.
If you use the DStv Smart LNB when installing one decoder, there is no need to change your LNB when upgrading to XtraView. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv Accredited Installers.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,