ON
Ofentse N
1 reviews | Active since Feb 2012
02 Apr 2020, 15:22
More billing issues with DSTV.
Another year and it is same billing issues :(
I paid my annual R8899 on 7 June 2019. This payment is for 11 months with the 12th month FREE as per DSTV policy.
Fast forward to 29 March 2020, I get an SMS from DSTV to pay R181,81 to stay connected. I also visit the DSTV CRM portal on 02 April 2020 and I see I have a balance of R1000,81 due by 01/05/2020.
Please fix this billing issue and reflect the correct balance such that my next anniversary payment is on the correct date.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Apr 2020, 15:52Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2020, 15:52
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Apr 2020, 18:48Hi Ofentse N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have corrected the annual billing period to be from 07-06-2020 to 06-06-2021.
The account has outstanding of R171.81 that was outstanding since 2019-05-01. That is the only amount to pay to settle the account until the next payment date.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have corrected the annual billing period to be from 07-06-2020 to 06-06-2021.
The account has outstanding of R171.81 that was outstanding since 2019-05-01. That is the only amount to pay to settle the account until the next payment date.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2020, 18:48
Official
Hi Ofentse N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have corrected the annual billing period to be from 07-06-2020 to 06-06-2021.
The account has outstanding of R171.81 that was outstanding since 2019-05-01. That is the only amount to pay to settle the account until the next payment date.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have corrected the annual billing period to be from 07-06-2020 to 06-06-2021.
The account has outstanding of R171.81 that was outstanding since 2019-05-01. That is the only amount to pay to settle the account until the next payment date.
Kind regards
DStv: Hello Peter Team
Best regards,
ON
Ofentse N's updateReviewer Update
07 Jun 2020, 21:53This has been settled. Thanks
ON
Ofentse N's update07 Jun 2020, 21:53
Reviewer Update
This has been settled. Thanks