AE
Arlene E
1 reviews | Active since Jul 2022
19 Apr 2023, 12:35
Monthly subscription
I pay my DSTV monthly subscription by EFT . In Jan 2023 I made payment for February Subscription on 24th Jan instead of the 20th . How is it possible that I am charged R50 arrears fee when I am paying my subs in advance ? Have spent 2 lengthy calls to your contact centre with no acceptable response. Kindly help .
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Apr 2023, 12:51Hi Arlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Apr 2023, 12:51
Official
Hi Arlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
AE
Arlene E's updateReviewer Update
21 Apr 2023, 14:48I have noticed that the R50 arrears amount has been reversed - thank you .
However my account was debited with an amount of R112.06 on 20th April and now reflects a total outstanding amount of R142.06 . Please investigate and address . My subs for May 23 was paid on 19/4/23 - my account should thus be up to date . I also requested a price lock when speaking yo your call center on 2 occasions this week and was promised that I would receive a call from yourselves to initiate - needless to say , this hasn't happened either .
However my account was debited with an amount of R112.06 on 20th April and now reflects a total outstanding amount of R142.06 . Please investigate and address . My subs for May 23 was paid on 19/4/23 - my account should thus be up to date . I also requested a price lock when speaking yo your call center on 2 occasions this week and was promised that I would receive a call from yourselves to initiate - needless to say , this hasn't happened either .
AE
Arlene E's update21 Apr 2023, 14:48
Reviewer Update
I have noticed that the R50 arrears amount has been reversed - thank you .
However my account was debited with an amount of R112.06 on 20th April and now reflects a total outstanding amount of R142.06 . Please investigate and address . My subs for May 23 was paid on 19/4/23 - my account should thus be up to date . I also requested a price lock when speaking yo your call center on 2 occasions this week and was promised that I would receive a call from yourselves to initiate - needless to say , this hasn't happened either .
However my account was debited with an amount of R112.06 on 20th April and now reflects a total outstanding amount of R142.06 . Please investigate and address . My subs for May 23 was paid on 19/4/23 - my account should thus be up to date . I also requested a price lock when speaking yo your call center on 2 occasions this week and was promised that I would receive a call from yourselves to initiate - needless to say , this hasn't happened either .
AE
Arlene E's updateReviewer Update
24 Apr 2023, 10:26Still awaiting a response to the complaint and enquiry re the amount of R142.06 reflecting as arrears . Please respond.
AE
Arlene E's update24 Apr 2023, 10:26
Reviewer Update
Still awaiting a response to the complaint and enquiry re the amount of R142.06 reflecting as arrears . Please respond.