SS
Sphamandla S

1 reviews | Active since Feb 2014

30 Aug 2016, 09:26

Monthly Statement

<p>DSTV</p> <p> </p> <p>Thank you for your terrible service and your Call Centre Supervisors..</p> <p> </p> <p>I have been askign for the same thing for the past for months or so... Made the first call around May 2016 to request that the simple things:</p> <p>1. Physical Address on my statement to be corrected</p> <p>2. To have my statement sent through to me on a monthly basis via email</p> <p> </p> <p>Till today (30 August 2016) none of these requests have been actioned. I have made a number of calls to you guys as from May 2016 making a follow up, and everytime I am given a different story..</p> <p> </p> <p>To make it worst, I would be transfered to a call centre supervisor who then promises that get back to me.. Not sure if they will get back to me next year or the day SA hosts Olympics...</p> <p> </p> <p>Not sure if this calls that I terminate my service with you guys and re-activate my service in order for you to take me seriiously...</p> <p> </p> <p>I don't see my requests being a major thing to do... Most companies provides monthly statements with no issues? Wonder what's wrong with you guys.</p> <p> </p> <p> </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2016, 10:15
Official

Dear Sphamandla

We are looking into your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2016, 13:11
Official

Dear Sphamandla

We need to forward your account details to our finance team.

This is to ensure that we have the correct information on our database that you may receive your monthly statement. On our records we have this email address - ***.

The residential address:

· 52 Levanto Complex, fifth road, Halfway Gardens, Midrand, Gauteng, South Africa, 1686.

The postal address:

· Halfway Gardens, Midrand, Gauteng, South Africa, 1686.

Please confirm if we need to update any of your personal details.

Kind regards

Dinah

Best regards,

SS
Sphamandla S's update30 Aug 2016, 14:00
Reviewer Update

Hi Dina

That is correct.. I just need to have my Residential Address printed on my statement and not the Postal address.

Regards

Sphamandla Shabalala

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Aug 2016, 11:11
Official
Dear Sphamandla We have requested that our finance team send you the copy of the statement. This copy should reflect your residential address and not the postal. Please notify us if the address is still postal. Thank you for your time and patience. Kind regards Dinah

Best regards,