TK
Tee K
1 reviews | Active since Jan 2019
06 Nov 2019, 15:04
Monthly fee lasting 5days
My acc was disconnected for October and yes I didn't pay cos I did not have money.I then paid Oct 26th pls reconnection fee.Today I am told I am disconnected because I haven't paid for November.I have been a customer for a decade now and I was never informed about owing DSTV for the period you are disconnected...I received a horrible and full of attitude response also from their contact centre.With so many ads and info they share..why are we not told that we will be indebted for months not view and still owe reconnection fee..This is horrible service.Money doesn't grow on trees.Stop ripping us off.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 12:48 Dear Tee
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2019, 12:48
Official
Dear Tee
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Nov 2019, 19:25Dear Tee,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note you do not get charged for the days that your services are inactive. Our records show that the R400.00 that was paid in on the 26th of October was insufficient.
The amount that should have been paid is R 511.72.
R62.72 is an overdue amount (For viewing 26/9/2019 to 5/10/2019)
R399.00 is for November's subscription (For viewing 26/10/2019 to 25/11/2019)
R50.00 reconnection
Now because the system picked up that the amount available was not sufficient for the month and no further payments were made, it disconnected you.
After careful reconciliation of your account, you'll need to make a payment of R53.14 to avoid disconnection of your services again before your next payment date.
We trust that all is in order.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note you do not get charged for the days that your services are inactive. Our records show that the R400.00 that was paid in on the 26th of October was insufficient.
The amount that should have been paid is R 511.72.
R62.72 is an overdue amount (For viewing 26/9/2019 to 5/10/2019)
R399.00 is for November's subscription (For viewing 26/10/2019 to 25/11/2019)
R50.00 reconnection
Now because the system picked up that the amount available was not sufficient for the month and no further payments were made, it disconnected you.
After careful reconciliation of your account, you'll need to make a payment of R53.14 to avoid disconnection of your services again before your next payment date.
We trust that all is in order.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Nov 2019, 19:25
Official
Dear Tee,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note you do not get charged for the days that your services are inactive. Our records show that the R400.00 that was paid in on the 26th of October was insufficient.
The amount that should have been paid is R 511.72.
R62.72 is an overdue amount (For viewing 26/9/2019 to 5/10/2019)
R399.00 is for November's subscription (For viewing 26/10/2019 to 25/11/2019)
R50.00 reconnection
Now because the system picked up that the amount available was not sufficient for the month and no further payments were made, it disconnected you.
After careful reconciliation of your account, you'll need to make a payment of R53.14 to avoid disconnection of your services again before your next payment date.
We trust that all is in order.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note you do not get charged for the days that your services are inactive. Our records show that the R400.00 that was paid in on the 26th of October was insufficient.
The amount that should have been paid is R 511.72.
R62.72 is an overdue amount (For viewing 26/9/2019 to 5/10/2019)
R399.00 is for November's subscription (For viewing 26/10/2019 to 25/11/2019)
R50.00 reconnection
Now because the system picked up that the amount available was not sufficient for the month and no further payments were made, it disconnected you.
After careful reconciliation of your account, you'll need to make a payment of R53.14 to avoid disconnection of your services again before your next payment date.
We trust that all is in order.
Kind regards,
Dstv: Hello Peter Team
Best regards,