Monthly Debit Order Runs for Annual Payer What the hell???
<p>Last year on the 18th of March 2016 I made an annual payment for my dstv subscription and was advised that they will only be required to pay again in March 2017.</p> <p> </p> <p>On 26th of January a debit order ran on my account for an amount of R658.71 - when i called them on the 27th the lady told me that their system had an issue and all the annual customers payment frequency changed to monthly automatically. She told me that she will change my account back to Annual and refund me the amount, but it will take 7-10 working days for the journal/cancellation etc etc.</p> <p>On the 9th of February I called again after the 10 days - the lady told me that although the cancellation was done, the request for refund was not requested - she will do it and it will take 3-4 working days then i will have the money back in my account.</p> <p> </p> <p>So now today is the 4th day - i just spoke to the DSTV Call centre again and they said that i am still showing as a monthly payer, i am due to pay in february and there is no request for refund - what the hell??? Why are we forced to be nasty to get service in south africa????? </p> <p> </p> <p>Now my payment was changed back to annually and the fees was reversed and a refund request has been loaded (apparently as i have no proof of this and now again this will take 7-10 working days for the refund to be processed and the lady says she guarantees me that a debit order will not go off on my account in February, but how will i know?? </p> <p> </p> <p>I can understand that there was a system issue in January - but why were the customers not informed via a letter or SMS or email? When i picked it up i was reasonable but now i had to phone twice again and still no refund and no guarantee that it won't happen again - I am fed up this is against the consumer protection act and not treating customers fairly</p>
Dear Yolande Vosloo
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Regards
Multichoice: Hello Peter Team
Dear Yolande Vosloo
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Regards
Multichoice: Hello Peter Team
Good day Yolande
We could not get hold of you today to discuss your query telephonically.
As we understand, our service was not on par with the level you’ve always expected. Please accept our apology for your disappointment.
Your DStv account has been manually adjusted and the refund request has to be processed. Kindly confirm your banking details as we don’t have them on our records. We need the following:
· Bank account number.
· Type of account.
· The name of the bank.
As soon as we get the required information, we will process your refund. If possible, please respond privately so that your personal information is hidden.
Thank you for sharing your feedback with us.
Kind regards
Dinah
Good day Yolande
We could not get hold of you today to discuss your query telephonically.
As we understand, our service was not on par with the level you’ve always expected. Please accept our apology for your disappointment.
Your DStv account has been manually adjusted and the refund request has to be processed. Kindly confirm your banking details as we don’t have them on our records. We need the following:
· Bank account number.
· Type of account.
· The name of the bank.
As soon as we get the required information, we will process your refund. If possible, please respond privately so that your personal information is hidden.
Thank you for sharing your feedback with us.
Kind regards
Dinah
Hi Dinah,
which email address should i use to send it to you??
Hi Dinah,
which email address should i use to send it to you??
Good day Yolande
Thank you for your quick response.
We have loaded your debit order details and capture the refund.
Please note that you will receive a notification within three to five working days regarding your funds.
We will also follow up with you, to ensure that you received the funds.
Kind regards
Dinah
Good day Yolande
Thank you for your quick response.
We have loaded your debit order details and capture the refund.
Please note that you will receive a notification within three to five working days regarding your funds.
We will also follow up with you, to ensure that you received the funds.
Kind regards
Dinah
Good day Yolande
We promised to follow up with you and provide feedback.
The refund has been paid out and the service is still active.
Please do contact us should you require any further assistance.
Kind regards
Dinah
Good day Yolande
We promised to follow up with you and provide feedback.
The refund has been paid out and the service is still active.
Please do contact us should you require any further assistance.
Kind regards
Dinah
Hi Dinah,
Thank you for the Refund, I now received an SMS that says the following: "Your DSTV Subsription is up for renewal, to continue your entertainment for another year, we'll collect R773.67 from your account on the 26th of February . happy Viewing" - Why are you still trying to charge me???? I have now confirmed 3 times on a recorded line with your agents that my annual payment is due on the 18th of March 2017 - Does this mean if this amount is not paid that my DSTV will be disconnected and i would have to complain and complain again - No man, get your accounts in order - this is pathetic!!!!!!
Hi Dinah,
Thank you for the Refund, I now received an SMS that says the following: "Your DSTV Subsription is up for renewal, to continue your entertainment for another year, we'll collect R773.67 from your account on the 26th of February . happy Viewing" - Why are you still trying to charge me???? I have now confirmed 3 times on a recorded line with your agents that my annual payment is due on the 18th of March 2017 - Does this mean if this amount is not paid that my DSTV will be disconnected and i would have to complain and complain again - No man, get your accounts in order - this is pathetic!!!!!!
Please refer to my previous message where i received a SMS that R773.67 is due - your official reply said that i will not be debited and surpise surprise my account was debited with a debit order this morning. I did not agree to a debit order to be loaded when i supp**** you with my banking details + i manually changed my payment method to cash - how did this Debit order still run????
I can't believe this is happening again - so even if i make an anual payment in March i suspect that you will run a debit order again - I cannot believe the level of service that we as south africans have to be satisfied with - The broadcasting and complaints commission has to do something, because you don't have competition and there is no consequences to the no service you can do whatever you like and that is not treating a customer fairly
Please refer to my previous message where i received a SMS that R773.67 is due - your official reply said that i will not be debited and surpise surprise my account was debited with a debit order this morning. I did not agree to a debit order to be loaded when i supp**** you with my banking details + i manually changed my payment method to cash - how did this Debit order still run????
I can't believe this is happening again - so even if i make an anual payment in March i suspect that you will run a debit order again - I cannot believe the level of service that we as south africans have to be satisfied with - The broadcasting and complaints commission has to do something, because you don't have competition and there is no consequences to the no service you can do whatever you like and that is not treating a customer fairly
I asked my bank to stop the payment of the wrongful debit order that i did not give you permission for since i am only due to make a payment towards the end of march, now i received a SMS to say that i need to pay the amount if i want to stay connected - What is going on???
I asked my bank to stop the payment of the wrongful debit order that i did not give you permission for since i am only due to make a payment towards the end of march, now i received a SMS to say that i need to pay the amount if i want to stay connected - What is going on???
I have now confirmed with your call centre that my query will be escalated so that my service is not disconnected, i don't understand how it works - you obviously don't value your customers
I have now confirmed with your call centre that my query will be escalated so that my service is not disconnected, i don't understand how it works - you obviously don't value your customers
Hi Dinah,
Ever since the debit orders have run in jan and feb my dstv services has been suspended 2 times and everytime i call i get a different message the last consultant i spoke to on friday told me that my account is in arrears because i short paid how is this possible?? Both times they reconnected it.
This morning when i wanted to schedule a recording i see that my service has been suspended yet again. I am due to make an annual payment before the 26th of March as confirmed by you on this complaint why do you keep suspending my service? I dont know what to do anymore.
Hi Dinah,
Ever since the debit orders have run in jan and feb my dstv services has been suspended 2 times and everytime i call i get a different message the last consultant i spoke to on friday told me that my account is in arrears because i short paid how is this possible?? Both times they reconnected it.
This morning when i wanted to schedule a recording i see that my service has been suspended yet again. I am due to make an annual payment before the 26th of March as confirmed by you on this complaint why do you keep suspending my service? I dont know what to do anymore.
Good day Yolande
We confirm that your payment reflects and the service is active.
Please do contact us should you require any further assistance.
Thank you for your invaluable support.
Best regards
Dinah
Good day Yolande
We confirm that your payment reflects and the service is active.
Please do contact us should you require any further assistance.
Thank you for your invaluable support.
Best regards
Dinah