MONTHLY CHARGE

On 28 September 2015 I phoned multichoice and ask for a downgrade on on my package to select 2 after I had the premium package for 1 month. (after I was told at the beginning of September that I had to phone before the debit order goes off on 1 october in case I do not want the premium subscription anymore , becuase multichoice could not put an end date in the system )<br> It was confirmed that everthing was in order for 1 October ( to downgrade teh package). On 1 October I checked the move ments on my bank account and realised the full subscription was deducted. <br> I phoned today, 2 October and I was told I phoned too late (28 September 2015) to downgrade for 1 October .<br> Now suddenly multichoice could put an end date in the system (1November 2015). Different people gave me different answers. Clearly the emplyees at multichoice are not interested in the quality of their work. I want an explanation