BJ
Beryl J
1 reviews | Active since Oct 2016
22 May 2017, 11:44
Monthly Billing
<p>I have been trying to resolve my query from 2016 and todate there is no progress. Today i received an sms adsing me that I have a bill of R1743.00 which is payable by 25th. I was surprised because my averagemonthly bill is R970. When I called the call centre I was told that i have two residential addresses and infact i owe multichoice +/- R2400. What I cannot understand is that this was raised over and over again and I was assured this was resolved by a team leader... I also received and email confoirmation in Dec 2016... I am at my lost for words and not sure how/when this will be resolved. Maybe someone out there can assist..</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 May 2017, 12:12Dear Beryl Janeiro
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply22 May 2017, 12:12
Official
Dear Beryl Janeiro
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 May 2017, 13:11Good day Beryl
Apologies for the inconvenience this has caused. I have reconciled your account and the default account has been cancelled.
I will contact you at 2pm to explain your billing further.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 13:11
Official
Good day Beryl
Apologies for the inconvenience this has caused. I have reconciled your account and the default account has been cancelled.
I will contact you at 2pm to explain your billing further.
Thank you
Girly
Best regards,
BJ
Beryl J's updateReviewer Update
03 Jun 2017, 09:08Hi Girly. I have not received feedback on my billing query. I called into the call centre last week and my insurance is still active and I still have two residential addresses. How difficult can this be to resolve. Lebogang was in contact with me three weeks ago and promised to call me back and have this resolved...my account would be reconciled from 2016.. sadly no response...
BJ
Beryl J's update03 Jun 2017, 09:08
Reviewer Update
Hi Girly. I have not received feedback on my billing query. I called into the call centre last week and my insurance is still active and I still have two residential addresses. How difficult can this be to resolve. Lebogang was in contact with me three weeks ago and promised to call me back and have this resolved...my account would be reconciled from 2016.. sadly no response...