1 reviews | Active since Mar 2015
Month long Dual view Alert - Explora
I recently took up an offer for the DSTV Explora for R799 for a period of 24 months, since i got delivery of the Explora, I am not able to to view on the extra view. I call out a technician, after 3 hours of communicating with multichoice was not able to get the extra view to work. this was all at my expense of R900.00<br> when the technician left I took over and tried to sort it out with multichoice to no avail. I subsequently spoke to other consultants and asked for someone to call me back to no avail, eventually the matter was escalated and was advised that the Explora link with the extra view was having connection problems. Why dont you filter this down to all the consultants just so that customers do not have to pay DSTV technicians such fees when there are unresolved issues. Multichoice should not be selling these exploras if they are aware that these problems exist.I accepted this problem and after a month I called multichoice again to see whether the problem has been solved but extra view was still not working. I have cancelled my subscription and asked for a manager to call me I am still waiting, Please come collect this decoder I am not prepared to pay for *******.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigated the problem, however we have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
You may also request assistance from any of these channels:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigated the problem, however we have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
You may also request assistance from any of these channels:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Your support, and that of all our customers, is important to us.
Regards
Rupert