Month 6, and DSTV still refuses to pay my refund. I have all the patience. I will try again and again and again.

It has been 6 months of me trying to get my refund from DSTV. If it is not them requesting the same proof of payments and never actually processing the payments, it is their call centre agents always blaming the previous agent for not loading the request on the system or the finance department not processing the request. I refuse to believe that a big company like DSTV can refuse to pay me back my money. I will keep on trying until get my refund. let me load more airtime and data.