1 reviews | Active since Dec 2015
Monopoly leads to BAD OVERALL SERVICE
Migration in June started endless Trouble with my services and more so the service from DSTV and their personel, who are trained to only read the screen.<br> My services were suspended and my one PVR taken of my acc. Called my services were reconnected, however my extraview PVR kept on disconnecting due to their system. I spent 5 hours on my Mobile phone to try and sort the problem out due to sport on TV. Eventually I ended up going into their Randburg centre, spent 3,5 hours there continually phoning home to see if all is sorted.<br> Billing always wrong.Call for the amt due always different, Currently I now pay 2 acc not 1, just to be suspended again.<br> Sunday 6 Dec I spent 2 hours at DSTV trying to sort my Acc. Made the payments upto 9 Dec as told by Xoliwa Nquabo.R1098.73 upto 9/12/15 balance Nill<br> This morning at 02:00 suspended. Called and was told by Vuyelowa Majola outst amt 298.35 Called again Ivy Madogooane told that I do not have insurance and pmt due R1960.20 due today for the next month<br> Nill bal on 6/12 disconected 10/12 on due date<br> My subs R1607.50 (incl Insurance). Pay 1960.20 today else disc( 298.35(arr) - 1607.50(subs)) still outstanding R54.35 ??? disc 50 still 4.35?????
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
