MK
Marius K

1 reviews | Active since May 2017

30 May 2017, 14:51

MONOPOLY ( DSTV) = BAD SERVICE

<p>I have requested a downgrade on my DSTV package BEFORE monthend and it was NOT done. After monthend I followed up and was told that it will be done and the charges reversed. Now at the monthend again and I am being told that there is an amount of R283 which I must pay in addition to monthly premium. FOR WHAT??? Phoned them again and had to hold for 17 minutes before my airtime ran out. When I phoned them again there was nothing DONE!!!!!</p> <p> </p> <p>POOR SERVICE and *********** STAFF!!!! PROOF ME WRONG!!!!</p> <p> </p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2017, 15:29
Official

Dear Marius

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

MK
Marius K's update01 Jun 2017, 14:51
Reviewer Update

Dear Girly,

Thank you for resolving the issue and quick response .

I have changed my rating accordingly.

regards,