Monopoly allows MultiChoice to double charge

I am very disappointed that I paid my account last year Sept 2014 for October and subsequently requested my services to be suspended as I was extending the house and the dish was going to be removed by builders. I called DSTV and they also called me on numerous times, however inboud calls are logged and outbound calls are not logged and notes are written by agents as they please. <br> <br> I called DSTV again in December requesting the services to resume, and I paid the premiums for Jan 2015. In actual fact my DSTV was off since Sept 30, till December 24, 2014. And I have paid for October, - which means they owe me a month of services.... the payments made in Sept and December to run till end of February... However they keep harassing me saying I am owing them. I have sent emails to their customer liaison early January and I have not received responses to date. <br> <br> I also requested DSTV to check all the calls they made to my number - but I am getting no responses.... I also requested them to provide MTN with the numbers they use for outbound calling so that we can verify them through MTN itemized billing... but I have not received no joy.. except my services being cut - on and off.