Money taken from our account, without permission!!!

<p>Dear DSTV</p> <p>Since we have the Explora decoder, the debit order never went off from my account. And we have this decoder for more than a year. A while back i recieved a SMS to say that I am more or less R17 000.00 behind with my account. My DSTV was not switched off even though i owed this amount.</p> <p> I phoned DSTV to please get credit department to phone me so that I can arrange with someone to make a payment every month that will be suitable for me. NO ONE gave me a call back. On Sunday the 28th of May, my wife and I wanted to watch some TV and guess what? Our DSTV was put off because of the money we owe you. I Phoned again to log this call that someone must please phone me back to make the payment arrangement. Oh and to top it all, the people we spoke to said to us that they can see that it's their fault that the debit order was NEVER loaded to go off on my account.</p> <p>Our DSTV was put back on the afternoon of 28 May, and a query was logged AGAIN. On 3rd of June we went to Checkers, to buy some food for my son of 17 months, and a present for his friend, who's birthday it was. My Card declined twice. Can you just imagine what an embarressment it was for us???</p> <p>I went onto my Online Banking and Guess what, You guys took the amount of R17625.33 off my account. My account was in a -R10 000.00. Who ever the hell thought that this was Acceptable, does not belong in that department. And this money was taken off from my account WITHOUT permission. I had to phone DSTV again on Saturday and I was livid. How can you guys just take this amount off someone's account without even thinking twice??? We have a 17 month old baby that needs food and groceries also had to be bought for the house. Not ALL of us earns ALOT of money. I had to phone Standard Bank myself, to reverse that money, even if it was not my fault. And you know what, I am still waiting for someone to call me so that I can make an arrangement for payment.</p> <p>If someone does not call me back to today, I will go further with this</p> <p>M Nagel - 930 ********** 089</p> <p> </p> <p>Marco Nagel</p> <p> ********** </p>