Money ****** by Multichoice

I've been debited twice this month instead of just once and the second debit was reversed for insufficient funds. I have the Family Package which costs R279 and I had R508.35 in my account which was more than sufficient for my monthly debit order. I received SMS notifications of the 2 debit orders and I reversal. But was still receiving notifications from DSTV to pay my account, I went to the bank and they gave me a statement and pointed out that Multichoice debited twice and reversed the second debit order. I enquired with Multichoice on Social Media, but they were all clueless and kept passing my query on to the next person, after communicating with 4 different people and calling and receiving no help, I emailed them my query and they responded saying that they can see that I was debited but they don't know where the money went. I asked them how could they not know where the money went. My query was then passed on to other another person and that person said that only 1 payment of R279 was made and that came up as unpaid. This does not make any sense. While all this was going on they suspended my service and asked me to pay R361 to reconnect my package. I paid another R361 hoping that this matter would be solved and my account will be credited because now I paid R279 and R361 this month, but they never credited my account and are not acknowledging that they messed up.