Money paid but the month of April no service

Service is bad still can not get help with my connection I paid for the month a pril I spend a lot trying to ask for connections but nothing is Because they don't want to connect my dstv please do reverse the changes that you said I owe you and refund my money so that on the 2nd I will pay for May because I don't owe you My payment was done I even paid more then why this abuse in this company what happened to my payment You took my money and you don't connect me My account is ***0 my proof of payment was send