PN
Pauline N

1 reviews | Active since Nov 2009

28 May 2015, 16:07

MONEY NOT REFLECTING IN MY BOX OFFICE ACCOUNT

i HAVE FOR A WEEK NOW , TRIED TO GET SOMEONE TO EXPLAIN WHY THE R140.00, I PAID IS NOT REFLECTING ON MY BOXOFFICE ACCOUNT.<br> <br> I PAID R140.00 25.05.2015, TO THE MULTICHOICE ACCOUNT, WHICH I HAVE PREVIOUSLY USED BEFORE AND USED THE REFERENCE ***4 (BOX OFFICE ACCOUNT NUMBER), AS REQUESTED TO DO BY MULTICHOICE, IN ORDER FOR ME TO ACCESS THE BOXOFFICE MOVIES. I HAVE HAD PROBLEMS WITH MULTICHOICE FROM DAY ONE AND UP TO TODAY I STILL CANNOT ACCESS BOXOFFICE.<br> <br> I WAS ASKED TO SEND PROOF OF PAYMENT, I HAVE SNIPPED , USED PAINT TO SEND TO MULTICHOICE BUT THEY KEEP CLAIMING THAT THEY CANNOT READ THE FORMAT, I CANNOT SEND THE PROOF IN ANY OTHER FORMAT. PLEASE CAN SOMEONE WHO HAS SHARES AND CARES ABOUT THIS BUSINESS, ASK FOR YOUR ACCOUNTS DEPARTMENT TO LOOK FOR A R140.00 IN YOUR BANK STATEMENTS, PAID 25.05.2015, THOSE PAYMENTS OF THAT AMOUNT CANNOT BE MANY, AS THIS WOULD SIT IN YOUR UNALLOCATED AMOUNTS IN YOUR BOOKS. <br> <br> IT IS RIDICULOUS FOR MULTICHOICE TO PHONE ME AT 16H00 TODAY AND ASK ME AGAIN TO TAKE TIME OUT OF MY BUSY SCHEDULE TO ASK THE BANK TO SEND PROOF OF PAYMENT (SO THAT I CAN GET CHARGED AGAIN)..IT IS RIDICULOUS.<br> <br> CAN SOMEONE WHO IS NOT SO LAZY, HAVE MY FUNDS SORTED TODAY4 BOXOFFICE

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2015, 11:36
Official
Hello paulngwe,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

According to our records you have been assisted by one of our consultants and the payment of R140.was allocated to your Box Office account as requested.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert