money missing/ refund now still pending

<p>good morning i am so gat vol of DSTV from the 27th of march i was told that my payment was not received my disg was switch of every secound day , i had to phone in send in my proof of payment to various people and departments ansd so it on untill FNB lodge a complaine to absa to investigate and was found that in deed they have received my money it was all along in their suspense account since the 27th of march 2017 come end of april 2017 they didnt think twice to debit my account double plus the interest the account has accured and the re connection fee , now that absa found that indeed the moeny was in the suspense account they needed yet another proof of payment of the very same one i have been sending to various departments and people now that they need to reund me its a long story they need that and thay need this , but when they felt that i never paid the moeny it was a thing of pay your account or it will be disconnected all the while the problem was on there side not even on mines i have to wiat a full 2 months for the querry to be resolved and lus now i need to wait 7/21 working days for my reund , and please as we speak my reversal has not been approved what do i do , it seem that they are quik to take your money but when it comes to them having to give your moeny back its story after story its really bad service that we as the people getting for people like dstv unprofessional if you asked me</p>