1 reviews | Active since Aug 2011
Money grabbers!!!
During our process of immigrating we moved into our in laws place on the 11 March 2016 which had their own DSTV decoder. They told us not to use ours as they would kindly pay for the service whilst we were staying there. We put our decoder in storage and phoned the call centre to cancel our subscription on the 13 March 2016 and they told us that this would be done on the 1 April 2016. At the end of March 2016 I had a credit balance of R 558.17 which I was told to send my banking details to them for a refund. I even went online to cancel it and then it told me that it would be done on the 1 April 2016.<br> Today (14/04/2016) I decide to go online to see what's cooking and to my surprise I see that I owe R1101 and some change. I call the call centre and they say I do owe them but its only R 257.70 as I had a credit and that is the difference. REALLY???? Kiss my derriere DSTV!!! <br> From them owing me to me owing them...
Please note that the amount that was charged on your account has been reversed, you now have a credit of R558.17
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Please note that the amount that was charged on your account has been reversed, you now have a credit of R558.17
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
