Money first and service.....well never actually.

When my initial price lock plan lapsed in December of 2018 I wanted to renew it. After being contacted by the price lock team I was offered a 12month deal as part of a black Friday promotion. I opted for this deal. When I enquired in December of 2019 to find out on which date this price lock plan will expire I was told that I was mistakenly put onto a 24 month price lock plan and not on the 12 month deal I opted for. I contacted the Mutlichoice call center to remedy the situation but was given reference numbers and was instructed to await feedback which never came. (On each occasion I called) . Eventually I was advised to contact the price lock team by smsing the 37408 number. I did so on 19 December 2019 and was again told that my call had to escalate and someone will phone me back within 72 hours. I never go feedback. Today I sms’d the number again and a consultant phoned me and gave me the same response as the last time. I am getting tired of being given the run around and being told to wait.